NEW WorldHost Principles of Customer Service 

Overview

The NEW one day WorldHost Principles of Customer Service programme will give your staff the invaluable skills, techniques and knowledge that form the fundamentals of service professionalism. 

 

The WorldHost Principles of Customer Service (Employability): Gives people searching for jobs the critical customer service skills employers are looking for.

 

The programme also provides the skills and confidence to deliver excellent customer service that will give your business a great reputation. 

 

WorldHost Principles of Customer Service programme can be used across a wide variety of industries where the quality of customer service is key to the success of business.

 

It is interactive, relevant to business needs and very engaging.  The content can be adapted to incorporate delegates personal experiences and bring out relevant areas of expertise. 

 

We know that in an increasingly competitive business environment, you need to work even harder to retain customers and win new ones - and that is where we can help.

Through this interactive programme, we will get your staff to think about their own experiences of good and bad service, understand why their role has such an impact on your customers' experience and learn vital communication and listening skills that will set them up for success.

 

Programme Content

  • Identifying customer needs and managing expectations

  • The importance of making  a great first impression

  • Applying customer service within your role an sector

  • Communication skills to improve your customer interactions

  • Leaving a lasting impression

  • Planning for professional development 

 

Assessment 

The Principles of Customer Service is assessed by completion of  short multiple choice test. To pass the participants must achieve a score of 80% or more. 

Details And Pricing


In-company programme: 1 day.  Price on application.

Plus £26.40 per person Includes: registration fee, e-certificate, e-book and a WorldHost badge.

 

Number Of People Per Programme

Minimum 6, maximum 16 participants

Linda has delivered WorldHost training for lots of businesses in the UK including:

London Transport Museum, Warner Leisure Hotels, Monarch Airlines, Doncaster Sheffield Airport, Carlisle Support Services, Swissport, Wembley Stadium, The Landmark, The Kia Oval, Blackpool Pleasure Beach, St Martin in the Field, Visit Scotland, Castle Howard, Mersey Travel, Thorpe Park, Drayton Manor, Norwich College, West Suffolk College, Birmingham University, Babcock, Coleg Llandrillo, Newham College, Wirral Met College, Scot Rail, Rugby Council (Rugby World Cup volunteers), Visit Kent (Olympic volunteers), LOCOG, (London 2012 Olympic Ambassadors and Volunteers). Canterbury Cathedral, Continuum Attractions