WorldHost Business Ambassador NEW

Overview

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This WorldHost Business Ambassadors workshop has been designed to empower employees, volunteers and / or other business or events personnel with the skills and knowledge which will allow them to deliver a warm and friendly welcome to customers and visitors.

 

The ½ day programme (4 hours) is adaptable for multiple environments, easy to contextualise and is presented in a fun, participative and interactive way, placing a strong focus on ‘active learning’ that will, in turn, make it easy for you contextualise the workshop content back into your day to day job role.

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This WorldHost Ambassador programme was used to train thousands of ambassadors and volunteers for the London 2012 Olympic Games and Paralympics.  IT is perfect for training staff and volunteers at sport, cultural or tourism events of any size. 

 

The WorldHost Ambassador programme can also be used as part of an induction programme for new starters

The WorldHost Ambassador programme is flexible in delivery and it can be customised for your organisation and industry. It is also dynamic and supported by excellent resources and practical fun activities.

 

Aims & Objectives

At the end of the WorldHost Business Ambassadors workshop participants will be able to;

          

• Identify what an Ambassador is, and why they are important

• Understand the key knowledge, skills and behaviours that is befitting of an Ambassador

• Apply basic principles of customer service throughout the duration of a customer’s journey:

• Identify and understand who your different types of customer are

• Cater for the needs of different customers

• Create a positive first impression

• Manage / anticipate frequently asked questions (FAQs)

• How to leave a lasting impression

 

Delivery Style

The workshop is classroom based with an active learning ethos focussed on group participation and engagement. A short multiple-choice assessment will be completed at the end of the session to test your knowledge. Participants are not required to bring anything other than an open mind, a positive attitude and a willingness to contribute.

 

Detail and pricing

Price on application Includes: Participant Registration, e-certificate, e-book and a WorldHost badge.

 

in-company programme:

Half a day, Price on application 

 

Number of participants per programme:

Minimum 6, maximum 16 participants. This programme can be delivered to larger groups (Please contact and discuss for more information)

 

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Linda has delivered WorldHost training for many businesses in the UK including:

London Transport Museum, Warner Leisure Hotels, Monarch Airlines, Doncaster Sheffield Airport, Carlisle Support Services, Swissport, Wembley Stadium, The Landmark, The Kia Oval, Blackpool Pleasure Beach, St Martin in the Field, Visit Scotland, Castle Howard, Mersey Travel, Thorpe Park, Drayton Manor, Norwich College, West Suffolk College, Birmingham University, Babcock, Coleg Llandrillo, Newham College, Wirral Met College, Scot Rail, Rugby Council (Rugby World Cup volunteers), Visit Kent (Olympic volunteers), LOCOG, (London 2012 Olympic Ambassadors and Volunteers). Canterbury Cathedral, Continuum Attractions

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